ptplaytime Privacy Policy

1 Introduction

ptplaytime is committed to handling your personal information with care and transparency. This Privacy Policy explains what data we collect when you use the ptplaytime platform, why we collect it, how it is used, and the steps we take to keep it secure. It applies to all account holders and visitors accessing ptplaytime from the Philippines.

By creating a ptplaytime account and using the platform, you confirm that you have read and understood this Privacy Policy and agree to how we handle your data as described here. If you do not agree, you should not create an account or use the platform.

2 Information We Collect

ptplaytime collects personal information in two ways: directly from you when you register or interact with the platform, and automatically through standard platform operation.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number).
• Government-issued ID documents provided during identity verification (KYC) — this is required before full account functionality is available.
• Payment account details provided when completing a deposit transaction (GCash account reference, Maya account reference, or bank account information). These details are used for transaction confirmation and are not stored beyond what is operationally required.
• Communications you send to ptplaytime support, including any account-related queries or complaints.

Information collected automatically:

• Device information — browser type, operating system, and screen resolution.
• IP address and approximate geographic location at the time of access.
• Session logs — pages visited, game sessions initiated, time spent, and actions taken within the platform.
• Cookie data and similar tracking technologies used for platform functionality and performance monitoring.

3 How We Use Your Information

The personal data ptplaytime collects is used for the following purposes:

Purpose	Data Used
Account registration and identity verification	Name, date of birth, government ID, contact details
Processing deposits and maintaining account ledger	Payment transaction references, account balance records
Fraud prevention and account security	Login activity, IP address, device information
Platform performance and improvement	Anonymous session logs, usage patterns, crash reports
Customer support	Account details and correspondence history
Responsible gaming compliance	Session frequency, deposit history, account behaviour patterns
Platform communications (where opted in)	Email address and mobile number

ptplaytime does not use your personal data for any purpose not listed above without first informing you and obtaining your consent where required.

4 Legal Basis for Processing

ptplaytime processes your personal data on the following legal grounds under applicable Philippine data privacy law:

• Contractual necessity: Processing required to operate your account and fulfil the platform's services as agreed in the Terms and Conditions.
• Legal obligation: Processing required to comply with identity verification, anti-money laundering, and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for communications and marketing purposes where you have opted in. You may withdraw this consent at any time from within your account settings.

5 Data Sharing and Third Parties

ptplaytime does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

• Service providers: Third parties who support platform operations — such as payment processors, identity verification services, game content providers, and cloud hosting — receive only the data required for their specific function and are contractually required to handle it securely.
• Legal requirements: If required by applicable Philippine law, court order, or regulatory authority, ptplaytime may disclose personal data to the relevant party. We will notify you where legally permitted to do so.
• Account protection: In cases of suspected fraud or account misuse, limited data may be shared with financial institutions or law enforcement to investigate and prevent harm.

All third-party service providers engaged by ptplaytime are required to maintain appropriate data security standards and may not use your data for any purpose beyond what ptplaytime has authorised.

6 Cookies and Tracking Technologies

ptplaytime uses cookies — small text files stored on your device — to support platform functionality, remember your session, and collect anonymous usage analytics. The main cookie types we use are:

• Essential cookies: Required for the platform to function. These enable your session to remain active while you navigate the site and cannot be disabled without affecting core functionality.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, where sessions end, and how the platform performs across different devices and connections. Data is aggregated and anonymous.
• Preference cookies: Store your platform preferences, such as language and display settings, so you don't need to reset them each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to use certain platform features.

7 Data Retention

ptplaytime retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal data retention policies. For most categories of account data, the retention period is determined by legal and regulatory requirements rather than by ptplaytime's operational preferences.

When data is no longer required, it is deleted or anonymised in line with our data disposal procedures. If you close your account, your personal data will be retained for the legally required period and then securely removed from our systems.

8 Your Rights Over Your Data

As a ptplaytime account holder located in the Philippines, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data ptplaytime holds about you.
• Right to correction: If any of your personal data is inaccurate, you can request that it be corrected.
• Right to erasure: You can request deletion of your personal data in certain circumstances — for example, where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
• Right to object: You can object to processing of your data where ptplaytime relies on legitimate interests as the legal basis, or where data is used for direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact ptplaytime support through your account dashboard. We aim to respond to all data rights requests within a reasonable timeframe. Identity verification may be required before we process a request.

9 Security Measures

ptplaytime takes the security of your personal data seriously. The platform employs SSL (Secure Sockets Layer) encryption on all data transmitted between your device and our servers. Sensitive account actions — including login from new devices and withdrawal requests — require OTP (one-time password) verification sent to your registered mobile number.

Access to personal data within ptplaytime's systems is restricted to staff who require it to perform their roles, and all internal data access is logged. Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, ptplaytime will notify affected account holders in accordance with applicable Philippine data privacy law.

10 Children and Minors

ptplaytime is strictly for users aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has created an account or submitted personal data through the platform, we will promptly close the account and delete the associated data. If you believe a minor may have accessed the platform, contact support immediately.

11 Changes to This Privacy Policy

ptplaytime may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in data handling practices. When we make material changes, the updated policy will be published on this page with a revised date. Continued use of the platform after updates are published constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you may close your account.

12 Contact Us

For questions about this Privacy Policy, to request access to your data, or to raise a data-related concern, contact ptplaytime support through the Help section within your account dashboard. All privacy-related queries are handled with priority and in accordance with applicable Philippine data privacy law.

You can also reach us at: [email protected]